GENERAL INFORMATION

Nebulales use the world's top technology, the industry's most sophisticated global supply chain system has been built, covering Korea, the United States, Singapore, Japan and Taiwan. Each product is carefully carved, closely following the international trend and cutting-edge technology, and comprehensively leading other brands in the same industry. Persevere in providing consumers with better color contact lens products.

ACCOUNT QUESTIONS

Customers who have had a proper eye check and know they can tolerate contact lenses are welcome to buy from our site.
U.S residents, please note that the American Food and Drug Administration (FDA) requires that all contact lenses (including both Plano and power) are sold only on the prescription of a licensed practitioner.
Customers residing outside of the United States who order prescription lenses must also submit their contact lens prescription once a year when ordering.
If you reside outside of the United States and do not require prescription lenses, you will still need to confirm that you have visited an Eye Care Specialist and he or she has approved your use of contact lenses.
For instructions on how to order, please click on the following link: how to order

If you’ve forgotten your email or password, head to the Sign In page. Several options are available to retrieve your information.
If you’ve forgotten your password, simply click the Forgot Password link and we’ll email you a link to change your password.

We’ve got your back. Live chat or call us at +85 230697751 and we’ll help you find your account.
 

Yes, you can! To meet the needs of our members, we've designed a secure site that easily adapts to any device.

PRESCRIPTION QUESTIONS

Not to worry. We can contact your eye care provider and get a copy for you. This can take up to one business day.

We double triple quadruple-check every order to make sure it matches the verified prescription before we send it out. And if something does go wrong (nobody’s perfect) we’ll swap your lenses at no cost to you..

RODUCT QUESTIONS

Select the lens and prescription for that eye and set the quantity to the eye you are not ordering for to zero.

Contact lenses should never be stored in plain water. Even distilled water can contain germs that pose a risk for infection. You should use a sterilized saline solution designed specifically for storing contact lenses.

It is not a good idea to swim with contact lenses in, as you should keep your contacts out of contact with water as much as possible. The chemicals used in swimming pools can also leave behind residues on lenses that could irritate your eyes.

If you have perfect vision, light focuses on the light-sensing structure in your eye called the retina in exactly the right location. Contact lenses improve vision in near-sighted and far-sighted people by altering how light focuses on the retina when it passes through the eye. The lenses are kept in place by the natural tears that lubricate your eyes.

Some daily-wear contacts can typically last for up to one year when cared for properly. Disposable contacts are worn for shorter lengths of time, such as one day, one week or one month. The packaging for disposable contact lenses will have an expiration date printed on them, and the lenses should be used before that date for best results.

The length of time that you can safely wear contacts depends on their type. Most lenses should be removed prior to bed; however, extended-wear contacts can be worn continuously for a set length of time, usually for up to 30 days. Your eye doctor can provide you with specific advice regarding how long you can wear your lenses on a daily basis.

There is no specific minimum age requirement for wearing contact lenses. As long as a child or teen can handle and care for contacts appropriately and a doctor prescribes the lenses, they can be worn safely. Most eye doctors recommend that kids start wearing contacts between 8 and 11 years of age.

ORDERING AND DELIVERY

The parcel will be sent out from Shanghai, China in the first 48 hours once the orders are made.At the same time,an informed e-mail will be there in your e-mail box once the parcel is out.The tracking number inside is to trace the timely status of parcel.
Usually, it may take 10 to 20 natural days for the parcel to arrive in most countries or your place. 
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control.Asking for forgives for any inconvenience.

You can use all major credit or debit cards through PayPal to pay for your order. This includes: Visa, Mastercard, and American Express.

We use state-of-the-art SSL encryption technology in our payment set-up. This technology is the most advanced security software on the online transaction market, while our DigiCert-authenticated security system offers you even more peace of mind when shopping.

We use state-of-the-art SSL encryption technology in our payment set-up. This technology is the most advanced security software on the online transaction market, while our DigiCert-authenticated security system offers you even more peace of mind when shopping.

 or follow the link in the email you receive when your order ships. 

RETURNS AND REFUNDS

If you’ve been sent the wrong items, please via email at support@nebulalens.com. Please remember to include your order reference number in the body of the e-mail, this will help us deal with your query faster and we will be able to send the correct items to you right away.

To cancel or amend your order, please via email at support@nebulalens.com. You’ll be able to cancel or amend your order up until the point of dispatch. However, after we’ve dispatched the items no changes can be made to your order.
Successful cancellations will be refunded within 2-3 working days.
If your items have already been dispatched and a cancellation is not possible, you’ll be able to exchange your order or request a refund as soon as it arrives.

Feel Good Contacts will happily replace items damaged in transit should this occur. Please  send us an email at support@nebulalens.com. Include your order reference number in the body of the e-mail, this will help us deal with your query faster.

In case you receive a problem with the lens, please email us at support@nebulalens.com, please write the order number clearly and let us know the problem.
Once we receive your contact lens problem, one of our customer service teams will contact you and they will briefly discuss the project with you.
When the team confirms that your lens is faulty or defective, it will send you a replacement pod or pod. You don't have to pay for shipping.

Once accepted, the refunded payment will take 3-5 working days to show up in your account.

MARKETING AND PROMOTIONS

DO YOU SUPPLY COUPON DISCOUNTS?
Desio occasionally offers discounts for special promotions or occasions.

WHEN WILL BE YOUR NEXT PROMOTION?
Please keep an eye on our various social media sites (www.nebulalens.com) for information on future promotions as it becomes available.

I'M AN OPTICIAN OR OPTOMETRIST WITH A SHOP AND I WANT TO SELL DESIO CONTACT LENSES. WHAT SHOULD I DO?
If you are interested in selling Desio contact lenses, please contact  support@nebulalens.com

I'M A DISTRIBUTOR OF CONTACT LENSES AND I'M INTERESTED IN DISTRIBUTING DESIO IN MY COUNTRY, WHAT SHOULD I DO?
Kindly contact at support@nebulalens.com and provide an electronic copy of your business profile.

I'M A BLOGGER WITH A YOUTUBE CHANNEL OR OTHER SOCIAL MEDIA NETWORKS AND I'D LIKE TO REVIEW DESIO LENSES, WHAT SHOULD I DO?
Kindly contact the Marketing Department of support@nebulalens.com

IMPORTANT NOTE: these email addresses are for business enquiries only. General enquiries will not be answered via email. General enquiries must be submitted via the ‘Help Desk’ ticketing system, accessible by logging into your account.