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GENERAL INFORMATION
● WHAT IS NEBULALENS?
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ACCOUNT QUESTIONS
● What you should know before buying?
● How do I sign in if I can’t remember my password?
● How do I sign in if I can’t remember my email?
● Can I access the website and order new colored contact lenses from my mobile device?
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PRESCRIPTION QUESTIONS
● What if I don’t have my prescription?
● What if I screw up entering all my prescription details?
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RODUCT QUESTIONS
● How do I place an order if I only wear a contact lens in one eye / if I wear the same prescription in both eyes and only want to order 1 item?
● Can you put colored contact lenses in water?
● Can you swim with colored contact lenses?
● How do colored contact lenses work?
● How long do colored contact lenses last?
● How long can you wear colored contact lenses?
● How old do you have to be to wear colored contact lenses?
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ORDERING AND DELIVERY
● Shipment Schedule ?
● Which payment methods do you accept?
● Are payments secure with credit/debit cards at nebulales.com?
● How do I track my product order?
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RETURNS AND REFUNDS
● I’ve been sent the wrong item(s)
● Can I cancel or amend my order?
● My order was damaged in transit?
● What if I find defective or defective colored contact lenses?
● How long will my refund take to process?
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MARKETING AND PROMOTIONS
● Marketing
● Promotions